Support center & FAQ

💬 Welcome to Our Support Center

At Maubai.mu, we want your shopping journey to be smooth, transparent, and stress-free.
Here, you’ll find answers to the most frequently asked questions. If you don’t see what you’re looking for, our team is always ready to help.

❓ Frequently Asked Questions

🛒 Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept secure card payments and trusted gateways. All transactions are 100% encrypted.

Q: Are prices VAT inclusive?
A: Yes ✅ All prices on Maubai.mu include VAT.

Q: Are customs duties included in the price?
A: No ⚠️ Customs duties and import taxes in Mauritius are not included. These may apply at delivery.

🚚 Shipping & Delivery

Q: Where do your products ship from?
A: We source from trusted suppliers in China and ship directly to Mauritius.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered in 15–25 business days.

Q: Is shipping free?
A: Yes 🚚 We offer free shipping across Mauritius.

Q: Will I get a tracking number?
A: Absolutely ✅ Every order comes with a tracking number so you can follow your package anytime.

↩️ Returns & Refunds

Q: Can I return a product?
A: Yes, we offer easy returns & refunds if your product is defective, damaged, or not as described.

Q: How long do I have to request a return?
A: You must request a return within 7 days of receiving your order.

Q: How do I request a return?
A: Contact us at hello@maubai.mu or via WhatsApp +230 5506 8119.

📦 Tracking Your Order

Q: How can I track my order?
A: Visit our Track Your Order page and enter your tracking number.

📞 Need More Help?

If your question isn’t answered above, our support team is ready: