Purchase Protection

🛡️ Purchase Protection – Shop with Confidence

At Maubai.mu, your trust is our priority. We want you to enjoy a safe, transparent, and worry-free shopping experience. That’s why every order placed on our store is covered under our Purchase Protection Policy.

✅ What’s Included

1. Secure Payments 💳

All transactions are protected with SSL encryption and processed through trusted gateways. Your personal and payment details remain 100% safe.

2. Free Shipping Across Mauritius 🚚

Every order includes free delivery, so you never have to worry about hidden shipping costs.

3. Delivery Guaranteed 📦

If your order does not arrive within the promised timeframe (15–25 business days), we’ll work with you to ensure either:

  • A full refund, or

  • A replacement product at no extra cost.

4. Easy Returns & Refunds ↩️

If your product is defective, damaged, or not as described, you can request a return or refund within 14 days of delivery.

5. Local Support 🇲🇺

Our customer care team is based in Mauritius, ready to help you with any questions or issues.

⚠️ Important Notes

  • VAT is included in all listed product prices.

  • Customs duties/taxes in Mauritius are not included and may apply at delivery.

  • Items eligible for return must be unused, in original packaging, and reported within 7 days.

💬 How to File a Claim

  1. Contact us via email or WhatsApp with your order number.

  2. Provide photos/videos if your item is damaged or incorrect.

  3. Our support team will process your claim within 48 hours.

📧 Email: hello@maubai.mu
📱 WhatsApp: +230 5506 8119

⚡ With Maubai.mu Purchase Protection, you can shop confidently knowing your money and orders are safe.